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Hospital switches patient surveys from snail mail to email

Hospital says the change will speed up leadership's ability to react to patient feedback
Collingwood General and Marine Hospital

Collingwood General and Marine Hospital (CGMH) will be surveying its patients a little faster and via email now, changing from a survey mailed to patients after they leave the hospital. 

The hospital announced the change, effective May 23, as it launches a new "patient experience survey" emailed to patients within 24 to 48 hours of discharge. 

“CGMH looks forward to receiving our patient’s feedback, reviewing the information and working to make improvements that best reflect their voice. We continuously strive to improve the patient experience and have made this a hospital priority under our strategic pillars,” said Tracey Fletcher, CGMH’s interim VP of patient experience and certified nurse educator, in a news release. 

While there will still be similar questions in the emailed survey as the former mailed-out survey, there will also be new features to improve the process and feedback, according to the hospital. 

"CGMH will receive responses in a timelier manner, enabling hospital leaders to access information in real-time and act on feedback more quickly," states the news release from the hospital. 

While the survey will initially be available in English and French, work in underway to translate and make surveys available in additional high-demand languages.

The survey takes approximately 10 minutes to complete and is completely anonymous unless the patient chooses to provide their identity and contact information. For patients who do not have email, other options to complete the survey will be coming soon.