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Broken telephone: residents complain of hard-to-hear telephone voting instructions

Collingwood residents who voted early may have noticed the automated message for telephone voting was hard to hear.
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Collingwood residents who voted early noticed some clarity issues that made it difficult to cast their ballot by phone.

One local woman called CollingwoodToday.ca on Friday and said she couldn’t hear what the automated system was asking for when the time came to enter her voter ID.

According to Christa Carter, the town’s acting communications officer and the coordinator of clerk services, the town received calls on Friday (the first day of voting) from residents who said they had trouble hearing the recording on the phone.

Voting this year is done via telephone or online only.

“We contacted Dominion and the audio issue has been rectified,” said Carter.

The clerk department is offering to assist voters over the phone or in person at town hall and the Collingwood Public Library.

The voter help centre is set up at the library now through Friday (Oct. 19) from 8:30 a.m. to 4:30 p.m. Saturday (Oct. 20) from 10 a.m. to 2 p.m., Sunday, Oct. 21 from 1p.m. to 4 p.m. and on election day (Monday, Oct. 22) from 8:30 a.m. to 8 p.m.

“The clerk and deputy clerk are also visiting the nursing and retirement homes in Collingwood throughout the week for extra assistance,” said Carter.

Election day is Monday, Oct. 22 and the polls close at 8 p.m. Everyone in line at the voter help centre by 8 p.m. will still be allowed to vote. Results will be displayed in the Community B and C rooms on the third floor of the Collingwood Public Library (municipal offices). Results will be posted after 8 p.m.

To vote by Internet or phone, you will need the last eight digits of your voter ID (which you should have received in the mail), your PIN number, and your year of birth.

If you are having trouble voting, you can contact the town clerk department by phone at 705-445-1030 or via email here.




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Erika Engel

About the Author: Erika Engel

Erika regularly covers all things news in Collingwood as a reporter, photographer and community editor.
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